Our service standards Edited on 19 August 2007

The Grampians disAbility Advocacy Association has set service standards that define how we work with our clients. These standards, based on the Commonwealth and Victorian disability service standards, are summarised below.

Service access

Every person seeking a service from GdAA has access to advocacy on the basis of relative need and available resources.

Individual needs

The GdAA program has as its goal the protection and promotion of the rights and needs of the individual through ensuring and defending the rights of all people with a disability.

Decision making and choice

GdAA is committed to giving people with a disability a say in what affects their lives by giving people the opportunity to participate as fully as possible in making decisions in relation to the services they receive.

Privacy, dignity and confidentiality

The agency recognises and respects the right of all consumers to privacy, dignity and confidentiality in all aspects of his or her life.

Participation and integration

GdAA\'s program is designed to promote, facilitate and support the participation and inclusion of people with a disability in the wider community.

Valued status

The agency recognises the valued status of each person with a disability and promotes the recognition of that valued status in the broader community.

Complaints and disputes

The agency recognises the right of every consumer to raise and have resolved fairly and promptly any complaints that he or she may have regarding the agency or its services.

Service management

The administrative structure and policies of GdAA are designed to provide the best and most efficient possible use of the human and financial resources of the service for the benefit of consumers.

Freedom from abuse and neglect

Each consumer has the right to be free from physical, sexual, verbal and emotional abuse and neglect.

For a full copy of our service standards, contact us.